Cancellation and Refund Policy

• Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form at which time you will be charged for the first month of the Subscription Services.
• The Subscription Services include access to providers, medications where appropriate, and online support. Please review our FAQs below for additional information.
• Please note if you are disqualified by our medical provider for any medical reason you will receive a full refund.

• You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service at support@joinskinny.com and request a cancellation or through the process outlined in your online account (if applicable).
• To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date. If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.
• After cancellation, you will continue to receive the Subscription Services through the end of your billing cycle.
• Please see our Refund Policy below to determine if you are eligible for a refund of your canceled Subscription Service.

• You may request or be issued a refund for your current billing cycle only if, at the time of the request or cancellation, your medication has not been ordered. For new patients this will generally be upon submission of your intake form if no live video visit is required, or at the completion of the video visit if live visit is required. For returning patients this will typically be when a refill intake is submitted for the specific billing cycle.
• Our refund policy adheres to pharmaceutical regulations and best practices. Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered to a patient in order to protect public health and safety. If your medication has been ordered prior to cancellation, you are not eligible for a refund. This policy ensures that all medications provided are handled and dispensed with utmost care and compliance. Refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.
• Damaged or Incorrect items: Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at support@joinskinny.com. In most cases, damaged or incorrect medications will be replaced by the pharmacy. Refunds will be considered on a case-by-case basis upon evidence of damage or that the incorrect medication was received. When possible, the medication will be replaced rather than refunded.
• "FOR SUBSCRIPTION SERVICES, YOUR PAYMENT METHOD WILL BE AUTOMATICALLY CHARGED AT REGULAR INTERVALS AS DESCRIBED DURING THE CHECKOUT PROCESS FOR THE APPLICABLE SUBSCRIPTION SERVICES. YOU MAY CANCEL A SUBSCRIPTION AT ANY TIME THROUGH YOUR JOINSKINNY.COM ACCOUNT OR BY CONTACTING JOINSKINNY.COM, AND THE CANCELLATION WILL TAKE EFFECT THE DAY AFTER THE LAST DAY OF YOUR CURRENT SUBSCRIPTION PERIOD. JOINSKINNY.COM may make changes to recurring subscription fees associated with the Subscription Services from time to time. Price changes will take effect at the start of the next subscription period following the date of the price change and, by continuing to use the Services after the price change takes effect, you will have accepted the new price. If you do not agree to a price change, you can reject the change by canceling your Subscription Service prior to the price change going into effect.
• YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES, ALL SALES ARE FINAL AND ANY APPLICABLE FEES AND OTHER CHARGES, INCLUDING FEES FOR SUBSCRIPTION SERVICES, ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

Qualifications:

To qualify for our weight loss guarantee, you must adhere to the following conditions:

Verification Methods:

To qualify for this refund, you must email us at support@joinskinny.com and indicate which option you will pursue to provide verification of your weight loss. If you indicate you will pursue Option 2, we will provide a 5-character code for your recitation as detailed below:

Option 1: Doctor Attestation

• Procedure: Schedule a consultation with a healthcare provider who will verify your weight loss.
• Requirements: The doctor must be a licensed physician or a qualified healthcare professional. The doctor must provide written attestation confirming your weight and the verification process.
  

Option 2: Code Verification

We will provide a 5-character code for your recitation during the verification process. Please contact support for detailed instructions.

What is included in my Subscription Services price?

Your Subscription Services represents a single price for the subscription purchased. This may include consultations both live and via electronic form submissions and reviews with a Provider for medications that are fulfilled through a pharmacy or other health care services on which we collect payments, lab services, care support, 24/7 patient support line and other services to support your medical weight loss journey. Services, labs and medications covered with the single Subscription Service price may vary.

What if my provider determines I am no longer eligible for the Subscription Services?

If your Provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at support@joinskinny.com.

Terms and Conditions

Unless otherwise stated herein, joinskinny.com's Terms and Conditions govern the Subscription Services Cancellation and Refund Policy. View Terms and Conditions

Service Fees

In all events you are responsible for all fees from services and healthcare Services rendered, this Subscription Services Cancellation and Refund Policy governs fees for Subscription Services only.